FAQ

Returns & Exchanges - 

If you receive a defective item, the wrong item, wrong quantity or the wrong color please contact us with 7 days of receipt for exchange or to get your full refund. Will not be accepted products which were dipped in liquid cleaners of any kind or used. 

All inquiries for returns & exchanges should be sent to maria@blacklabelny with company name, invoice number and a short reason for the return. 


Delivery - 

We ship world wide. Most of our orders are shipped within 2 business days follow up with a UPS tracking number. 


Cancelled orders -

Once an order has been signed or confirm by an email the order can't be cancelled or amended without the written consent of the brand. The value of the order will be due to the brand.


Overdue payments and cancelations -

For the brand to process any client order, they need to collect the 20% down payment. 

Delivery - The brand needs to collect the open balance before delivery, we advise to our client to make the payment as soon as possible to don’t have any delays on their order or delivery.


  

OUR POLICY FOR SAMPLES - TO HEADQUARTERS

If our products do not meet your standards, or another decision after review was made - Please return the samples in 7 days or an invoice will be mail for the total value. 

*Samples must be returned Unused, will not be accepted products which were dipped in liquid cleaners of any kind or used.

Please note: failing to process a return according to these instructions may result in unexpected charges. 

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BRANDS

Goods are supplied and charge by NISSA and ISABEL GARCIA. Black Label NY is not responsible for any loss, damage, wrong goods, any regular charges or extra charges on any client credit card or any refund. It's the responsibility of ISABEL GARCIA ENTERPRISE LIMITED and NISSA to rectify any lost, damage or wrong goods. Any charges or extra charges by NISSA and ISABEL GARCIA will be detailed in your invoice.  


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Black Label NY is not responsible for the availability, content, security, policies, or practices of NISSA and ISABEL GARCIA, including without limitation privacy policies and practices. NISSA and ISABEL GARCIA are provided for your convenience only, and you access them at your own risk.